Frequently Asked Questions

Where are we located?

We are based in the beautiful Surrey Hills in the South East of England, where all our products are lovingly handcrafted.

Returns accepted within 14 days

If you are not 100% satisfied with your purchase we will happily accept returns within 14 days of purchase, provided the items are in their original condition and packaging. Please note that return shipping costs are the responsibility of the buyer. Once we receive and inspect the returned item, we'll process your refund promptly. If you have any questions about our returns policy feel free to contact us for assistance.

How can I contact you?

You can reach us via our websites contact form or email us directly at: sales@snugglesandstitch.com

Which materials do you use?

We use high quality fabrics and threads for our handcrafted cushion covers and homewares, ensuring that every piece is not only aesthetically pleasing but also durable and comfortable for everyday use.

Do you offer custom designs?

We are happy to take custom orders and ensure every detail meets your expectations. We are dedicated to providing a personalised service, tailored to your specific needs. Please contact us to discuss all your requirements, we will guide you through the process, offer expert advice and make sure everything is just right before your order is confirmed.

Delivery

We aim to dispatch all products within 5 working days; delivery is charged at a standard rate of £3.95 - If you need an item sooner, please don’t hesitate to contact us sales@snugglesandstitch.com